NCBA Law Practice Management Blog

Writing in the Margins: Just How Much Does Your Overhead Cut Into Your Revenue?

NCBA Law Practice Management Blog

Law firms often focus on gross revenue, when calculating how much they make. But, there are expenses that go into running every business, including a law firm. And, gross profits aren’t what you really make.

Profit Center: How to Feel More Confident About New Hires

NCBA Law Practice Management Blog

Especially in the current job market, it’s important not to overextend yourself in hiring for new attorneys or staffpersons. But, since lawyers aren’t very good with math or data, hiring often becomes a real ad hoc adventure.

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Depth Perception: Don’t Overvolunteer

NCBA Law Practice Management Blog

A lot of attorneys, new and seasoned, volunteer for everything under the sun, until they’re so busy, they just wanna puke. Now, that’s not the goal of volunteering.

Visual Aid: Workflow Management Can Be Different Now

NCBA Law Practice Management Blog

Law firms have developed workflows in much the same way for years and years. And, those are standard task lists, with timekeepers and reminders attached. For someone who is trying to learn a workflow – or , even , to better understand them – that can be kind of daunting.

Successful Change Management with Enterprise Risk Management

Speaker: William Hord, Vice President of ERM Services

Join us as we discuss the various tangents of data and the change management process that will help you make better risk-based business decisions to save time and money for your organization.

Would Recommend: Attorney Recommendations Can Complement Client Reviews

NCBA Law Practice Management Blog

Client reviews are fantastic marketing tools for any business, including law firms. Testimonials drive conversion, because it is a window into how lawyers have had success with other clients.

Change the Narrative: Your Invoices Probably Need Better Billing Descriptions

NCBA Law Practice Management Blog

Every interaction a law firm has with a client is a marketing opportunity, a chance to cement your value as a service provider And, there’s actually no better place to solidify that relationship than through your invoicing.

We Can Work It Out: Standalone Task Management Software

NCBA Law Practice Management Blog

Smart law firms everywhere are adopting workflows, for a whole host of reasons: to promote efficiency, to reduce malpractice risk and to more effectively manage remote employees. It’s probably long overdue, honestly.

Search Party: Google’s Directory Service Gets a Refresh

NCBA Law Practice Management Blog

There are lots of directory profiles for businesses online, including many built specifically for lawyers. But, none is more important than Google’s, because it perpetually owns real estate on the first page of the most popular search engine on the planet.

Anniversary Date: You Should Replace Your Hardware Devices on a Schedule

NCBA Law Practice Management Blog

Law firms tend to let their hardware run. and run. and run – until it can’t run no more. Most often law firm hardware breaks down, wheezing. Now, I don’t want to say that attorneys are cheap; so, let’s call them ‘ thrifty ’ , instead.

How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

Through a detailed analysis of major attacks and their consequences, Karl Camilleri, Cloud Services Product Manager at phoenixNAP, will discuss the state of ransomware and future predictions, as well as provide best practices for attack prevention and recovery.

Report Card: What Do the Numbers Say About Your Law Firm?

NCBA Law Practice Management Blog

Lawyers make ad hoc decisions about business management , all the time. But, those decisions are often wrong – because they’re built on false assumptions about how the business works.

Trail Mix: Capturing Client Data is a Broader Conversation Now

NCBA Law Practice Management Blog

It’s always been important for law firms to archive the entire set of communications between attorneys, staff and clients (and leads). And, that’s become easier to do, over time, as technology has advanced.

Hero’s Journey: Law Firm Intake, Part 2 – Advance

NCBA Law Practice Management Blog

In the last piece in this short series, we discussed how important it is for law firms to be focused on engaging potential clients.

Hero’s Journey: Law Firm Intake, Part 1 – Engage

NCBA Law Practice Management Blog

Lawyers often focus on their own expectations when it comes to client intake. They assume a lot about legal consumers’ preferences, without actually investigating what those preferences really are.

Mandatory COVID Vaccination Policy Template

The federal government is developing a rule requiring employers with more than 100 employees ensure their workers are vaccinated or produce a negative COVID test weekly before entering the workplace. So, what can your organization do to prepare? Get Paycor’s COVID Vaccination Policy Template to help communicate important details to your employees.

Engagement Party: Your Fee Agreement Is More than a Recitation of the Cost of Legal Services

NCBA Law Practice Management Blog

Many attorneys will try to rush through the drafting and explanation of a fee agreement.

Ringer: Who Should Answer the Phone at Your Law Firm?

NCBA Law Practice Management Blog

This is kind of a trick question. It’s one that initiates the lawyer’s go-to response: It depends. But, in reality, the choice of who answers your phone when clients and potential clients call has a lot of la yers to it, not unlike an onion.

Bunker Mentality: Law Firms Cannot Stop Innovating Now

NCBA Law Practice Management Blog

Stop me if you’ve heard this before; but, COVID protocols are coming down everywhere across the world, as we cross into the Spring, and hopefully move from pandemic to endemic stage. During the pendency of the pandemic, law firms were forced to innovate.

Accommodation: Making Money in Legal Services Is About Finding More Time to Work

NCBA Law Practice Management Blog

The notion of a ‘factory practice’ gets a bad name among lawyers, who retain a burning desire to exist as white tower intellectuals. Conversations about revenue and efficiency only get in the way of a good conversation about Supreme Court cases from the late 1880s. Ah, the Gilded Age, indeed.

All-Star Game: How to Better Leverage Technology in Your Law Firm

NCBA Law Practice Management Blog

Lawyers are generally not super tech-savvy. And, that’s not meant as a slight to attorneys. Lawyers are just busy with substantive work. And so, attorneys often lean on staff to assist with technology matters.

Is Walmart Targeting Your Law Firm? What Alternative Business Structures Will Mean for Small Firms

NCBA Law Practice Management Blog

Small law firms generally have it pretty good, in that they’ve mostly had to compete only against other small law firms, that aren’t particularly innovative either , and that also don’t spend money aggressively to build their businesses.

The Say Hey Kid: The Simplest Tickler in Your Calendar is Also the Most Important

NCBA Law Practice Management Blog

Most attorneys are ‘good lawyers’. They do good work; they’re conscientious, and th o rough , to boot. And, the traditional advice on that topic was that if you simply did good work , the clients would flock to you, and be happy. That sounds like a wonderful fairy tale, because it is.

2FA 2day: This is the Simplest Security Upgrade You Can Make to Your Law Firm

NCBA Law Practice Management Blog

The news surrounding data breaches is always big, national or international in scale, involving lots and lots of money, and big names and big companies. Of course, smaller data breaches happen everyday, to unknown and unnamed victims. Some of those victims are law firms.

Buried Treasure: What Software Features Are You Missing?

NCBA Law Practice Management Blog

What’s been great lately, is that lawyers are increasing their reliance on technology. That means that law firms are adding efficiency, and revenue. This is fantastic , absolutely. But, there’s still more work to do.

Double Trouble: Is Your Data Backup What You Think It Is?

NCBA Law Practice Management Blog

Data backup has always been a difficult puzzle for law firms, who traditionally traffic in document s heavily – whether they’re electronic or paper.

Channel Surfing: Tailor Your Marketing to the Content Platforms You Use

NCBA Law Practice Management Blog

Probably the worst thing you can do in marketing your practice on social media is to use the same messaging on every platform. If you create one post, and publish that same exact post on each platform, it will land on one, or some, but seem tone-deaf on another.

Find Your Repurpose: How to Effectively Leverage Your Content

NCBA Law Practice Management Blog

If it’s nice, do it twice. Or, three or four times, for that matter. Most attorneys I talk to feel like they need to choose between content types for their marketing. For example, some lawyers tell me: I need to start a blog, or I should really do a series of videos. But, why not do both?

Grand Slam: 4 Workflows You Need In Your Law Practice

NCBA Law Practice Management Blog

Building and managing processes is the key to managing a successful business. That includes law firm businesse s, by the way. Even if attorneys have been reticent to adopt processes into their business models. Processes are rooted in workflows – which are just aggregations of tasks.

Triple Threat: 3 Ways to Increase Your Personal Efficiency

NCBA Law Practice Management Blog

Despite what you hear, time never appears to be on your side. And certainly, everyone is looking to maximize their time. In terms of business management, that means that you’re always looking to inc rease the volume of cases you can take on, which you can do by increasing your utilization rate.

Vested Interest: How to Get Staff Buy-In

NCBA Law Practice Management Blog

Good help is hard to find -- and keep. It’s that latter part that you tend to hear less about , and often that latter part that managing attorneys tend to focus on less. In many ways, lawyers treat their employees the same way that they treat their clients.

Circle of Friends: How to Access Busy Mentors

NCBA Law Practice Management Blog

It’s difficult for new attorneys , or attorneys starting a new law firm, to find consistent mentorship. The fact of the matter is that the best mentors are the best mentors because they’re busy and successful.

Scorecard: How to Track Associate Performance

NCBA Law Practice Management Blog

It’s always a hard thing to measure value, for, like, anything. And, it’s even tougher when you’re trying to value people, including (and maybe especially) in the context of employment.

Closing Time: Lawyers Are Great at Closing Business, But Need to Get There Faster

NCBA Law Practice Management Blog

Most attorneys are phenomenal when it comes to closing business. If coffee is for closers , they’re awash in the stuff. And, most attorneys will tell you that: they know it, they acknowledge i t , they own it.

Ticklish: How to Build a Content Calendar for Your Law Firm

NCBA Law Practice Management Blog

The hardest thing about sticking to a law firm marketing strategy is. well, sticking to it. It’s all about consistency; and, most law firms will fail in that regard – instead producing content in fits and starts, without ever getting into a groove.

Pile Up: What Are You Going To Do With All Those Old Files?

NCBA Law Practice Management Blog

Law firms generally have lots of trouble moving into new software programs. And, there are, for sure, a lot of reasons for that. Moving on from the status quo is hard, on its own. Plus, mindset change is a difficult thing. And, let’s not even talk about getting buy-in from staff.