Sat.Jul 18, 2020 - Fri.Jul 24, 2020

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I am good at this career

American Profit Recovery

Around this time last year I was in my third month of training. Every day I was thinking, “ What am I doing here? This isn’t the job for me. I don’t think I’ll ever be good at this.” Well, after being here for 15 months, I can look back and say I never thought I would have become good at being a Debt Collector, let alone still be here. I really have to thank the American Profit Recovery team for my growth here.

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Senate Passes Bill Preventing Collectors From Garnishing Stimulus Payments

Account Recovery

It turns out there are some things that everyone in the Senate can agree on, and it actually pertains to the debt collection industry. The Senate yesterday unanimously passed S. 3841, a bill that protects the stimulus funds under the Coronavirus Aid, Relief, and Economic Security Act from being garnished by debt collectors, similar to … The post Senate Passes Bill Preventing Collectors From Garnishing Stimulus Payments appeared first on AccountsRecovery.net.

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6 Ways to Enhance your Customer Invoicing Experience

Nexa Collect

Invoicing is a critical part of the business cycle, but it’s oftentimes the most difficult. Customers expect to be billed for services rendered, of course, but that doesn’t mean they’re excited to receive them. Paying bills is almost universally considered a negative experience, and this is an association that’s hard to escape. As a result, there’s considerable value in working to make your invoices as painless as possible for your customers.

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How to Hire an Amazing Collections Specialist

Enterprise Recovery

First party collections , in which your business relies to manage delinquent and non-paying accounts, are a valuable resource to get invoices paid. Getting your invoices paid on time helps ensure working capital and sets your business up for success. In house collections specialists, therefore, are beneficial and necessary, especially in a growing business.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Why are we contacting consumers during these times?

American Profit Recovery

By Joe W. I keep getting asked two questions by my friends and family, “Why are you calling consumers during Covid-19?” and “Why are businesses turning over debts during Covid-19?” They point out to me that many people are struggling during these unprecedented times, and they cannot pay their bills. I asked how anyone can know why a consumer has not resolved their account.

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Why Diplomacy is the Best Approach in Debt Collection

Nexa Collect

Businesses that are faced with collecting on delinquent invoices often don’t know where to begin. They tend to react with anger, the assumption being that the customer is intentionally trying to rip off their business. While this may feel warranted, it isn’t an ideal approach. A better assumption to start your collections process with is this: Very few people don’t pay their debts simply because they don’t want to.

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Details on the HEROES Act

Debt

When the House of Representative passed the $3-trillion HEROES Act on May 15, it all but guaranteed that a second stimulus check would arrive for Americans in need of financial help for COVID-19. How much that guarantee is worth and when it will be delivered is up to the U.S. Senate, which is debating the many […]. The post Details on the HEROES Act appeared first on Debt.org.

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Changing the perception one person at a time

American Profit Recovery

By Brit: One mind at a time. It sounds almost trite to say that changing the public perception of the collection industry must be accomplished one mind at a time, but yet it’s absolutely true. A lot of people still have a negative perception of what we as debt collectors do, whether that derives from media reports, second-hand knowledge from a friend or family member, or even their own past negative experience.

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Healthcare Provider Fined $25k For Potential HIPAA Violations

Account Recovery

The Department of Health and Human Services’s Office of Civil Rights (OCR) has levied a $25,000 fine against a healthcare provider to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA) for “widespread compliance issues” that were uncovered after a data breach occurred. A copy of the corrective action plan for Metropolitan … The post Healthcare Provider Fined $25k For Potential HIPAA Violations appeared first on AccountsRecovery.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Best Practices for Medical Accounts Receivable Management

Nexa Collect

In one of our previous blogs, Using a Revenue Recovery Service to Recover debt , we discussed the risk undertaken by a business extending credit to another business, or consumer, by providing services in exchange for a promise of “due and proper consideration”. In layman’s terms, this means that a company extends credit to a customer by issuing an invoice for a product or service already provided and then expecting payment of such product or service in the near future.

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Consolidating Your Debt? Here’s What NOT to Do

Debt Guru

Every month, you face a mound of credit card and bank statements (or your inbox fills up with them, and you have to write a separate check (or perform an individual internet transfer) for each of them. All the while, you feel like you’re no closer to zeroing out your balance on any of those debts. To get out of this frustrating and time-consuming loop, many people opt for consolidation to combine multiple debts into one.

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CFPB Announces Plan to Issue ANPR on Consumer-Authorized Access to Financial Data

Consumer Finance

The Consumer Financial Protection Bureau announced that it plans to issue an advance notice of proposed rulemaking (ANPR) later this year on consumer-authorized access to financial records.

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Imagined.Cloud welcomes Rick Regan

Account Recovery

Jacksonville, FL – Rick Regan, Co-Founder, joins Imagined.cloud to head North American sales. Rick’s experience providing enterprise solutions in the ARM and BPO industries strengthens Imagined.cloud executive team. With over twenty years of proven client engagement, Mr. Regan brings the knowledge and understanding necessary to build lasting relationships within the industry.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Second Round of Stimulus Checks

Debt

After four days of talk between Senate Republicans and the White House – and little or no agreement – it appears the only thing certain about the next round of stimulus relief if there that will be a second $1,200 stimulus check for American workers and there won’t be a payroll tax cut. Senate Republicans, negotiating with […]. The post Second Round of Stimulus Checks appeared first on Debt.org.

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Buying a Car Before Buying a House: What’s the Right Order?

Credit Corp

Did you know that buying a car before you buy a home could impact your ability to get a mortgage? A car loan affects your credit in several ways, and it also reduces the amount of income you have that’s not tied up in debt obligations. Find out more below about the relationship between buying a car and buying a home. Then, make an educated decision about what’s the better priority for you right now: an auto loan or a mortgage.

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Alleged Oversight and Monitoring of a Messaging Campaign Deemed Inadequate to Establish Agency

TCPA

Another court decision reminds us that conclusory allegations that an agency relationship exists should not be sufficient to impute TCPA liability on the alleged beneficiary of a messaging campaign.

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Daily Digest – July 24. Senate Passes Bill Preventing Collectors From Garnishing Stimulus Checks; Appeals Court Upholds Ruling in FDCPA Case

Account Recovery

SENATE PASSES BILL PREVENTING COLLECTORS FROM GARNISHING STIMULUS PAYMENTS The Senate yesterday unanimously passed S. 3841, a bill that protects the stimulus funds under the Coronavirus Aid, Relief, and Economic Security Act from being garnished by debt collectors, similar to how Social Security payments are exempt from being garnished. APPEALS COURT UPHOLDS RULING FOR DEFENDANT … The post Daily Digest – July 24.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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What Does a Chapter 13 Repayment Plan Look Like?

Sawin & Shea

It’s a smart choice to file for Chapter 13 bankruptcy. Your bankruptcy plan will allow you to catch up on payments and settle your debts while giving you a chance to keep your home treasured belongings. If you have a job but you’re struggling to make your payments every month, Chapter 13 can help. In fact, the U.S. courts have nicknamed Chapter 13 bankruptcy the “wage earner’s plan.”.

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Charged Off as Bad Debt: An Explainer

Credit Corp

Making payments late or missing payments completely spells bad news for your credit rating. When you miss too many payments, your creditor may charge off the debt. When your debt is charged off as a bad debt, don’t fool yourself into thinking it goes away. A charged off debt can lead to harassing phone calls, garnished wages, and a major drop in your credit score.

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Avoiding Wage and Hour Lawsuits in the Financial Services Industry

Jimerson Firm

Wage and hour lawsuits under the Fair Labor Standards Act (“FLSA”) make up a significant percentage of employment lawsuits in the United States, and particularly in Florida. That trend holds true in the financial services industry, despite such lawsuits being more commonly associated with lower paid jobs. Below, we discuss three of the most common wage and hour issues that commonly arise in the financial services industry.

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Seven Ways Congress Can Help Working Families in the Next Stimulus Bill

Prosperity Now

As Congress moves into negotiations for a new stimulus bill, millions of Americans are still facing financial and health hardships

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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The tidal wave of lawsuits is not consumers suing businesses--it's businesses suing consumers

Public Citizen

by Jeff Sovern. The argument that businesses should not be liable to consumers whom they carelessly infect with the coronavirus is based on the claim that if Congress does not outlaw such cases, we will see a tidal wave of lawsuits. Thus far, that argument has no basis in reality. In fact, if anything, consumer claims are getting lost in the undertow.

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What Happens When You Pay Off Your Car Loan?

Credit Corp

According to the Consumer Financial Protection Bureau, around 2.3 million car loans originate every year. Car loans can take years to pay off. So when you finally pay it off, you might be wondering—now what? What happens when you pay off your car? What should you do with the money you were previously putting towards your monthly payments? We’ve got a few ideas, but keep in mind that everyone’s finances are different.

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Consumers Getting Shut Out of HELOC’s as an Option to Raise Cash During the Coronavirus Pandemic

Titan Consulting

Key Takeaways. Interest rates have dropped to historic lows, making now a great time to refinance or take out a Home Equity Line of Credit (HELOC). Lower interest rates mean saving on variable rate loans like credit card balances and HELOCS. In light of the pandemic, Banks are raising lending requirements, and in some cases, pausing applications for HELOCS and other credit lines.

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What Debt Repayment Trends Can Teach Us About Consumer Needs

True Accord

The collection industry has come a long way since local door-to-door agents tracking their accounts on index cards, and yet there is still a dearth of data. Most agencies rely on age-old adages or instinct to make operational decisions. Our six years of working with millions of consumers to resolve their debts digitally has given TrueAccord unique insight into consumer behavior.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.